Mohamad Aidiel Azzaufi
01. About Me
Technical support and service supervisor with 9+ years of experience across computer hardware, electronics, industrial equipment, robotic systems, PLCs and electrical systems. Currently responsible for technician and customer-service operations at ILLEGEAR, including complex laptop and desktop diagnostics, motherboard troubleshooting, hardware replacement and technical escalations. Previously supported hard-drive testing and manufacturing equipment at Western Digital, diagnosing electronic boards, robotic systems, machine faults and PLC/electrical issues.
A quick learner and a hard-working individual with excellent time management, interpersonal, and communication skills. I am always eager to expand my knowledge and skillset.
02. Professional Experience
- Lead technician teams for high-performance system integration.
- Execute advanced component-level motherboard repairs.
- Manage technical service workflows and customer satisfaction.
- Supervise hardware integration for premium gaming desktops and laptops.
- Repaired and maintained robotic systems for hard drive manufacturing.
- Troubleshot electronic boards and optimized testing units using PLC knowledge.
- Resolved complex machine equipment and software diagnostic issues.
- Optimized department testing units via electrical wiring.
- Gained experience in automotive component assembly and factory QC checking.
- Assisted in unit testing within a rigorous factory environment.
03. Education
- CGPA Score of 2.83
04. Skills
Diagnostics & Systems
- Motherboard Repair
- Hardware Stress Testing
- Component Diagnostics
- System Build & Integration
Industrial & Design
- PLC Systems
- AutoCAD Professional
- Robotic Maintenance
- Electro-Pneumatics
Leadership
- Team Supervision
- Customer Service Management
- Workflow Optimization
Software & OS
- Fault Diagnosis
- BIOS / Firmware Management
- Windows Deployment
- Disk Management (Diskpart)
05. Certifications
SMC Pneumatic (SEA) SDN BHD
Autodesk
Politeknik Port Dickson
SMK Dato Mahmud Mat
06. Get In Touch
I'm currently open to new opportunities in technical leadership, hardware engineering, or high-performance system support roles.
Say Hello 👋